How To Contact PayPal Customer Support

By Angsuman Chakraborty, Gaea News Network
Monday, September 17, 2007

PayPal support page isn’t visible even for logged in users. Any email to support@paypal.com is automatically bounced. The support page is a hidden page in PayPal (nice way to ensure good customer support, isn’t it?).

You can find it here - https://www.paypal.com/ewf/f=default
It has a standard set of questions which tries to outguess you.

Few pointers:
1. You should login first to get more options on this page.
2. Choose a topic as well as a sub-topic.
3. Write a concise summary of your question for faster response.
4. Fill in the details when asked

Discussion

Linda Johnson
August 29, 2010: 2:03 pm

The last time I paid with PayPal I was asked to give a bank checking account number, which I did. I do not want to use that for payment with PayPal . What can I do?

March 25, 2010: 11:17 am

how ca I open an account?


Cedric Babu.
March 1, 2010: 6:42 pm

dear sir ,i recentry purchased 5 items from yuxingge9 3531469001 and made the payment through pay pal ,the total amount should have come to 158 pounds ,instead i was charged 278 pounds ,further more ,i have not recieved the items upto now.i would request a full refund if my order wont be here with in the next 7 days and also want a refund for the over charge.my receipt nomber is:2246-9825-2034-4606 and my phone nomber is 07852744630. thank you.


vinodrai lalji
February 21, 2010: 7:50 am

I have freetrial offer from smoke reliaf abd I ahve made payment through you on 18/02 the free trail offer was on for $9.95 thia charge were for postage and pachage istead of $9.95 you have paid them $99.95
you have over paid them there for would you please let me the $90.00 to be credit to my account
thank you
vlalji


TERRENCE
January 27, 2010: 12:27 pm

I CANT SET UP MY ACCOUNT BECAUSE ITS TELLIN ME MY ZIP CODE NOT MATCHIN


Marie
November 18, 2009: 11:02 am

You would think if PayPal is a real company (I’m having my doubts) customers would have real live people that one refers to as “Support Staff?”


prosper mathew
November 1, 2009: 3:46 am

Dear customer serv.
I used paypal service to book driving lesson for my student on the 23/09/09 but i had to cancel the test i even spoken to someonoe in the office and also i had an email to conferm the cancellation and i was re assured the refund which i’m still waiting until today. recept no 3145898670321824. unique ref no. 415548 p’se would you help me to get my money back. thank you.


Janssen
April 26, 2009: 8:41 pm

Seit Jahren habe ich Schwiergkeiten mit Paypal. Obwohl an sich eine gute Sache, verzweifelt man an Umständ-lichkeiten. Ich habe vor einigen Jahren meine e-mail geändert. Nichts funktionierte mehr. Nachdem ich ständig Schwierigkeiten hatte, habe ich Paypal nicht mehr genutzt und prompt das Passwort vergessen. Bei einer Neuanmeldung nahm man mein Bankkonto nicht mehr an, da schon verwendet. Helfen Sie mir, Janssen.

English: For years, I have difficulties with Paypal. Although in itself a good thing to be desperate circumstances possibilities. I have a few years ago, my e-mail changed. Nothing worked anymore. After I constantly had problems, I no longer use Paypal and promptly forget your password. When you register took my bank account is no longer, as already used. Help me


tholozan
April 22, 2009: 10:56 am

lors de mon inscription je me suis trompée, je ne veux pas ouvrir un compte bancaire que j ai déjà mais régle par carte n uniquement mes achats

comment rectifier mon dossier ,
dans l attente de vous lire

[when I registered I am wrong, I do not want to open a bank account that I have already but regulated only by Map cart

how to correct my file
in waiting to hear from you]


darlain
April 3, 2009: 3:58 pm

hi i just bought an imp 3 player from e bay and i did not got any respond i did not receive the item and i want my money back it s been a month now since i bought it thank you looking forward to hear from


J. Roger Gregorio
February 26, 2009: 10:15 pm

HI,
My wife has a paypal account. We both share the same e-mail address but we would like an account for each of us, using our own individual credit cards. How can I go about this?


neil gittins
February 18, 2009: 1:13 am

could you possibly make it any more difficult to pay for items purchased i dont think so it borders on idiotic security questions that have no meaning i am getting really fed up with this un usable system if you would like to comunicate in english with me call me

February 4, 2009: 3:36 am

I am writing in response to my troubles buying items on ebay using my pay pal account. In the past i bought a couple items and used a credit card that promted me to use pay pal. Fast foward 6 years later, and now I have put money in my pay pal account from my bank account. I get to the end of the buying process, and pay pal asks for a credit card. The reason I am using my bank account, is so I don’t have to use a credit card. Now, I have purchases I have bidded on and won, but can’t pay for them, because I don’t use credit cards. How am I supposed to get these items. And, further more, if I can’t, how do I get my money back. I’m just trying to buy stuff, not using a creit card.(which I don’t have.)


Geoff
January 8, 2009: 11:29 pm

PayPal are there to collect their fees NOT to deal with customer complaints!


Chriz
November 23, 2008: 9:51 am

Sehr geehrtes MySpace-Kundensupport
ich möchte gerne Stellung zu Ihrer Nachricht nehmen. An dieser Stelle möchte ich mich dafür in aller Form entschuldigen, dass ich versucht hatte, urheberrechtlich geschütztes Material hochzuladen. Dies waren nur ein paar Versuche, entsprechende Samples als Playback zu verwenden und diese meinen Freunden einmal vorzuspielen. Diese waren selbstverständlich nicht für den Download bestimmt.
Ich möchte Sie bitten, mein Profil nicht zu sperren. Ich erkläre hiermit, dass ich einen Fehler gemacht habe, dies aber nicht wieder vorkommen wird.

Mit freundlichen Grüßen

Chriz

June 9, 2008: 9:38 pm

Thats really the stupidest thing they have done…
I am this close to stop using their payment system.
I’ve been keeping up with their large payment fee and
this is what we got from them.
They used to answer our emails to support.

that page isn’t accessible anymore, I use this page instead, https://www.paypal.com/row/cgi-bin/webscr?cmd=_contact
But no answer from them since my last use of this form. they really dont value their customers, tsktsk.

Anyway, thanks for the post and sorry for putting this here. I just want to warn people about this.


kouame
June 7, 2008: 10:22 am

Bonjour

Mon pays la côte d’ivoire n’est pas listée .
Puis-je quand ouvrir un compte
Merci de me répondre
kablan


retroblu
May 29, 2008: 2:04 pm

Im having the same problems currently w/ unauthorized transactions from paypal when i first tried to login into my paypal account its asking for info on the account that they are trying to take money out of, so thats not gonna happen..tried working w/ my bank BOA and they are like well since they didnt take any money we cant file a claim ok fine but im still getting charge a return fee for something didnt do….and now its happend again and i will get charged and paypal site still isnt functional, last time i was able to get a number and went throught the menus(wish i had written it down) and placed in a call que for a go 30-45mins and the phone just went silient, but i was still connected…weird.


Andrew
April 27, 2008: 7:14 pm

I was a really believer in paypal. Used it whenever was possible to pay the bills or purchase items. Now having a balance on the account my money is frozen. Someone from paypal was trying to access my bank account without me knowing about in the passed. Thanks to god my bank intervene that and called me. I closed that account immediately and transfered the money to other account. Lost complete trust in that company. My money is lost. Cannot do nothing unless I give them my new bank account number and that I will not do. The best way to shop on the Internet is to use shop-safe feature on your credit card. It’s the best. I was also trying to contact paypal to discuss some issues but without any success. Does any knows how?

April 18, 2008: 6:43 pm

Companies wonder why their bottom line isn’t any good, why they aren’t they making any money? Generally this has to do with stupidity and greed.
I’ve tried to purchase two things online via PayPal, and for some technical reason the transaction failed. I sent email messages to the companies, who answer with automated messages.
Long story short, I didn’t purchase and they didn’t get me as a customer. Stupid!
I can do without the products!
Internet purchasing, because of the paranoia, has become so complicated as to be non-functional.
‘We have met the enemy and he is us!’


virginia cazort
March 2, 2008: 12:58 am

I am desperate to pay for a hotel reservation over easter and the hotel will not accept any payment but paypal. Apparently I had an old account, one which caused no end of problems because the one purchase I made resulted in my bank’s sending me panicky emails saying unauthorized purchases had been made on my paypal account. This was not so. So I got an account for my husband and now paypal wants his bank account number before they will honor the account and he does not give that to anybody. What to do? I am desperate for this reservation as I am in Mexico and cannot call customer service from where I am.


Charles Perry
February 17, 2008: 1:22 pm

My application should be on file wiyh Paypal!
If you need further information please let me know asap. The site is scheduled to go on line Feb 20th.


Charles Perry
February 17, 2008: 1:19 pm

I’ve been trying to set up a Paypal account with my bank for about two weeks now and all I get is a bunch of mumbo jumbo. The account numbers don’t match or I can’t talk with a real person. Hey, I’m trying to set up a web site and cannot go on line without a means to get paid for my product. Help if you can.


Jaim G�mez Plaza
October 23, 2007: 3:10 pm

Estimados amigos de PayPal:

Necesito un informe completo, respecto a todas mis compras durante el mes de septiembre y octubre de este a�o, con n�mero de item, especificaci�n del art�culo compr� y pagu�, identidad del vendedor y precio pagado. Esto porque en eBay no me aparece ya todas mis compras ahora y hay dos items que se encuentran pagados y no me han llegado.
Les ruego me hagan llegar esta informaci�n, en raz�n a que han sido varios los art�culos comprados y debe individualizar con certeza los que no han llegado y reclamar por ello.
Saludos,
Jagopla

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