Microsoft Dynamics CRM vs. Salesforce.com : An Unbiased Review‏

Salesforce.com:

Salesforce.com is a leading company in Contact Management Software. They provide customer relationship management  by allowing companies to organize and get reports that is going to streamline the business and makes the business more profitable.

Advantages:

• It provides customers with host of solutions like customer analytics, document application, marketing automation etc
• The software offers the most flexible CRM solutions that serves almost all business needs. On- demand application is made easier because of the range of services it provides. You can consider it as the backbone of on - demand application and that is the reason for its huge number of users.
• The tool can be installed easily across a wide range of departments and in turn achieve customer satisfaction. You can integrate it with other customer solutions.
• You can easily assess your business data using Sales force’s sales force automation . For the sales department, it allows them to clearly study the sales data and provides them the idea to effectively manage sales activities with the result like more sales deals are closed, costs are reduced and time and effort is saved.
• Sales force’s tightly integrated solutions helps users work more efficiently and add some value of every part of the customer lifecycle.
• Sales force provides the advantage of multi channel service with easy usage, customization etc. Using this software company can handle from inquiries to lead management.

Disadvantages:

• No on-site CRM capability (on-demand only).
• It has no vertical functionality and few vertical add-ons available for customers
• The integration capabilities are limited with existing productivity software and line-of-business applications
• The price is twice compared to Microsoft Dynamics on line solution.
  

Microsoft Dynamics:

Microsoft Dynamics CRM online, an on-demand customer relationship management service which is hosted and managed by Microsoft. The software provides marketing, sales and service through a web browser or directly into Office or Outlook.

Advantages:

• 5 GB of storage versus 1 GB in Salesforce.com Professional Edition
• 100 workflows versus none in Salesforce.com Professional Edition
• Total cost of ownership is $44 per user, per month versus $65 per user per month  for Salesforce.com Professional Edition
• Your choice of a hosted CRM, on-premise CRM, or hybrid CRM deployment model
• Web Browser Interface
• Unlimited users vs  five users allowed in the SalesForce.com Group Edition.
• Mass email capabilities.
• Microsoft Excel integration which is not available in Salesforce.com CRM
• Easy integration with Microsoft tools whereas salesforce.com is difficult to integrate with Microsoft tools.
• Capable of accessing data offline.
• Microsoft Dynamics CRM is designed to allow customers to easily customize data types, workflows, role-based views through solution capabilities and standard Web services.

Disadvantages:

• It does not provide support for power dialing and voice messaging.
• The feature to record sales message and to track a customer through sales message is not available.
• This is windows only application
• There is a restriction for web interface
• There is basic hardware requirements (3 servers) to run the software