Contents Wireless access for field technicians Insurance claim processing with web application and 3G wireless network Free Wi-Fi in retail stores Operational CRM - Anticipating ways to add to a customers' experience Preventing drug counterfeiting using RFID tags Selling internal IT products & services to fund IT projects, R&D & infrastructure upgrade OCR to speed transportation Automated personalized offer generation for cross-selling Using GPS enabled cell phone to track drivers and optimize trips My favorites Wireless Wireless access for field technicians Construction company Emcor Group put voice (cell phone), e-mail and specialized applications on a handheld device that fits in a shirt pocket.

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