Broadband service in India is much less reliable than their counterparts in USA. While in USA, I used Pacific Bell 1.5 Mbps connection for 3 years without a single minute of downtime or any other problems. This was back in 1998-2001. In India unlimited (marginally @ 256 Kbps - bits per second) broadband service came much later. There are three major players in the market: BSNL DataOne Broadband (unique in providing zero customer support), Tata Indicom Broadband (personal experience so far), Airtel Broadband, all ADSL technology based. I also used cable Broadband (read narrowband) from Alliance Broadband (more). However even with such low end services (in terms of unlimited bandwidth & reliability) you can forge a reliable and yet affordable broadband solution for your business or home (gaming & MMORPG?). The solution is simple.
Update:
Please read: How To: Load Balancing & Failover With Dual/ Multi WAN / ADSL / Cable Connections on Linux for the simplest solution. Please read below to gain a better perspective on the possibilities.
Inspired by Steve Pavlina's article, I have decided to take a 30 day program to exercise every day for at least an hour from August 2007. While it may sound simple, even obvious to many, it isn't so simple for someone with 110 Kg (kilogram), not to mention my work schedule which keeps me busy for 15-16 hours daily. I am very committed to reduce my weight to less than 90 Kg before the end of 2007. I will keep you updated on my progress (or lack thereof :) ).
Update: Tata Indicom Broadband Connection SUCKS!
My current impression is that Tata Indicom Broadband SUCKS whenever there is any downtime and there are many. My connection is down for 7 days! I have called everyday their customer service number ( 60607070 ) and everytime they responds that it is in progress. Nobody ever attended to the problem. Nobody visited the premises in the last 7 days and they continue to placate me. All they say is "I am extremely sorry" and yet nobody calls up, nobody visits the premises, nobody tells me what the problem is and nobody solves it. And the best part is that they have the gall to bill me for the days they didn't provide any broadband service, despite their customer services reps contention that they automatically take care of unavailable service periods. Tata Indicom Broadband is not suitable for business, not suitable for home. They do not deserve to exist, it is a sick joke.
Tata Indicom Broadband is the worst broadband service ever. Stay away from it as you would stay away from bubonic plague or Bird Flu.
I am leaving Tata and moving to Airtel Home 2222 broadband connection plan, if available. Tata Indicom Broadband is an absolute disaster. Even Alliance Broadband is better.
In Kolkata their contact person is Debashis Ghosh & Sourav Dutta. Their mobile numbers are 9331851023 & 9231041517 respectively. They never ever picks up the mobile in my experience. I have tried over 100 times. Feel free to call them and find out. They are the face of Tata and it ain't pretty.
I am sorry to say Tata Indicom in my book provides the worst customer service even by Indian standards. Remember when I say Tata Indicom sucks, I am being polite.
And all these rant is coming from a person who had in the past defended them and even praised them in this very article. A lot has changed in the intervening years. At one point Tata Indicom was good. Today they are the worst broadband service you can imagine.
Read my original review below: