BPOs and Other Jobs in Rajasthan are Complete Unaffected by Economic Recession

By Angsuman Chakraborty, Gaea News Network
Saturday, April 18, 2009

bpo rajasthanNo US, No worry. That has been the mantra of Rajasthan, India. In Rajasthan, the Business Process Outsourcing (BPO) companies dealing in domestic market have not been affected by the economic slowdown so far.Most of the domestic BPO companies here are dealing in telecom, power, banking, financial and government sectors. According to the market players, these sectors have not been affected by the ongoing recessionary trends, which is why there is enough buoyancy in local BPO market.

“We are yet to see a decline in domestic market. Inspite of recession there are few things that have demand. For example everybody requires power. It may be possible that someone doesn’t use AC much but he will need power still. Demand of power is going to remain there, “explained Ajay Datta, CEO, Data Infosys Ltd.

“Demand of food is going to remain there. Somebody may reduce one chapatti in meal but he will need that. So call centers of these business segments and segments like telecom have no impact of recession. Any company depending on domestic market is doing well. Companies depending on international market are facing the impact of recession,” added Datta.

The local BPO market is extensive as there is investment of approximately Rs. 600 million in this sector. There are around 30 to 35 BPO companies with a workforce of around 8000 in the state and most of these are in the capital Jaipur.

Even the employees working in domestic BPO companies have no fear of losing their jobs.

“As far as the local job scenario is concerned, especially in this Rajashthan based company, I think that you are quiet safe as compared to MNCs because recession comes from USA and directly hits the Multinational Company’s. So as far as the local companies and local organisations are concerned, we don’t have any problem,” said Pushpendra, a BPO executive of Data Infosys Ltd.

The market players, however, despite of being confident of the business, say that they have put on hold further investment plans. By Lokendra Singh (ANI)

Filed under: India, Infosys

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Discussion
August 30, 2009: 3:50 pm

Hi All,

i want job in Infosys in Jaipur, Rajasthan, right now i am working with Inknowtech Pvt. ltd. at side Mphasis BPO at Ahmedabad as a Technical support engineer. so can anyone help me to get job in infosys at Jaipur location.

thanks


rizwan ahmad
June 27, 2009: 5:35 pm

Resume

Rizwan Ahmad
155/51, St. No.– 03,
Ghaffar Manzil, +91-9899257655
New Delhi –110025. Email add: rizwan_ahmad030680@rediffmail.com

Career objective:-
 To obtain a good position in the system division of a Major Corporation.
 Willing to do whatever it takes to complete tasks effectively and efficiently.

Working Experience:

May-2003 to Date

a) Currently working with “Vodafone Essar South Ltd”, UP west - Corporate Office.

(From -20 Nov 2008, Unitell outsourcing personnel service) as a Customer Service-Retailer’s Delight Backend Executive.

Responsibilities:-

• Backend Complaint/Request SRs closure
• Overall complaint and request TAT to be maintained.
• Reducing in incorrect tagging.
• Reducing repeat complaints and requests.
• Backend Quality Audit.
• New plans and services audit.
• Follow up with the concern team regarding any issues.
• Product Launch Audit & reference mail to the associates.
• Call centers & associates call handling and query resolutions.

Achievement:

 Used to train the trainee regarding new process
 Participated in general meeting with customer for promotions and awareness.
 Mail to the concerned for the new product or FLC/SCL
 Participated in extra curriculum activities

b) Inhouse call center Vodafone Essar South Ltd.

1. (From 1st Sep 2008 to 26ve November 2008, Unitell outsourcing personnel service) as a Team Coach.

Responsibilities:-

• Assist the Agents to resolve their issues and problems
• Maintain the APR (Agent Performance record) for their progress.
• Maintain the MIS for the process.
• Direct follow-ups with the back office for prompt resolution

2. (From 18-May-2007 31-Oct-2008, Unitell outsourcing personnel service) as a Customer care Executive. (Trade helpline and ADVMS helpline)

Responsibilities:-

• Handling Team
• To resolve retailer’s complaints and forwarded there requests
• Maintaining quality scores
• Feedback to the team

Achievement:

 Won the R&R award
 Maintained the 98% quality and 190 average call during
 Promoted to team coach within 3 month.
 Only to select in Team coach IJP.
 Always participated in extra curriculum activities and won prizes or appreciated.

C) Kankei relationship marketing services Pvt. Ltd.

(From 14-Aug 2006 to 17-May 2007) as a Customer care Executive. (Prepaid and Postpaid helpline)

Responsibilities:-

• Handling Team
• To resolve customer’s complaints and forwarded there requests
• Maintaining quality scores
• Maintaining CSAT scores

Achievement:

 Won the R&R award
 Won wow card from quality tem
 Maintained the 96% quality and 195 average call during
 Maintained the 95% CSAT

d) H.B.L. Globle Pvt. Ltd.

(From 27-Dec 2005 to 7-Jun 2006) as a Sales Executive.

Responsibilities:-

• To generate the sales lead
• To convince the customer to avail the facility of our credit cards.

Achievement:

 Achieve 100% target for 4 months
 Maintained 35 leads per months

e) M.I & Company

(From 06-May 2003 to 18-Nov 2005) as a Sales coordinator.

• Coordinate with Head office and branch office
• Submission and clearance of Cheques
• To under view the latest information relative to daily updates on new consumer offers
• Daily sales report submission to A.S.M

Educational Qualification:

 Done Bachelor Degree from J.M.I. University in 2003.
 12th from. J.M.I. Board in 2000
 10th from J.M.I. Board in 1998.

Personal Profile:

Date of Birth : 03-Jun-1980
Father’s Name : Mr. Chand Mohammed
Marital Status : Married
Language Known : English, Hindi & Urdu.

I hereby declare that the above given information is true to the best of my knowledge.

Date……………………… (Rizwan Ahmad)

April 26, 2009: 2:49 pm

According to rankings compiled by the San Jose Mercury News, total market capitalisation of Silicon Valley’s 150 biggest public companies plunged 32 percent to about $850 billion for the past 12 months ending March 31, the worst decline since 2002.

April 24, 2009: 7:44 am

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