BSNL DataOne - World’s Crappiest Broadband Service

By Angsuman Chakraborty, Gaea News Network
Saturday, April 8, 2006

BSNL DataOne is undoubtedly the world’s worst broadband service, and I have seen many.

The service is erratic. It frequently gets disconnected and stays disconnected for hours. Overall I can avail their crappy service for about 30-40% of the time at best. The worst part of their service is that it often gets disconnected every few minutes. Reliability is non-existent.

Customer service? Doesn’t exist for all practical purposes.

The customer service representatives asks you to call other numbers as they openly admit their cluelessness (and blame management). The other numbers are rarely, if ever, picked. When picked they merely confirm that a problem exists. They don’t provide you with an estimated time when the problem will be fixed, not will they provide any details on the problem. Most of their problems are on their service stations.

24/7 service is alien terminology. No technical support or customer service exists on the weekend. And the service frequently goes down on weekends and stays down till monday. You would be lucky to get it restored by Monday evening.

BTW: I am on a high end plan Rs 1,300 for 256 Kbps & 4Gb data transfer. I would switch in a fraction of a second as soon as there is any competitor providing similar service in Kolkata at comparable prices.

BSNL has redefined “broadband” for me, in the worst possible way.

PS. This post could be published after an hour of waiting for their service to restore for few minutes (before going out again).

Filed under: Technology, Web, Web Services

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Discussion

tenpai
June 28, 2010: 12:28 pm

Fuck 3G & broadband service…. FUCK YOU BSNL!!!I wish your company gets on fire…. nothing but corrupted you people are… FUCK YOUR SERVICE!!!! :@


san
June 4, 2010: 4:15 am

bsnl employes are lazy, in otherwords earning money without work, i request to our indian goverment pls shut down the entire bsnl, give more impotance to private concerns, then they will do their job and services best, thank you


Su B
May 28, 2010: 1:25 pm

I prefer 22 KBPS EDGE over BSNL Always Offline Badband service. I know two of my friends who are enjoying good service from BSNL but many others have retorted to photon+/mobile internet:-(
This was my farewell fest from BSNL BB:
My BB connection stopped working. The data link was not appearing. I complained; they simply finished their duties by sending me a SMS informing that they had fixed it. I don’t know if they actually tried to fix it but the data link was still not appearing.
I submitted the request for disconnection & waited[that disconnection was obviously not the first problem & I was already half-mad with their service & thinking of discarding BSNL]. Bills kept coming with BB charges per month as usual. Every time I used to visit the office asking when shall they stop collecting that extortion. After perhaps three months I was told that a guy was supposed to come & sign a form to confirm disconnection soon after my disconnection request. Somehow he did not come & that’s why they were unable to process my request. Meanwhile connection remained dead. At last when they finally disconnected I was so grateful that then I praised BSNL for the first & last time in my life.
I was never alone with BSNL though; all the time I had unlimited mobile modem subscription that greatly helped reduce the torture inflicted by BSNL during my 6 months ordeal with their service.

My speed was good & never dropped below 90% of promised speed[the connection used to drop a lot though:-)]. I never had their unlimited nightmare plan or whatever it is called. Those who have owl plan say that speed is really high in that plan so that it is possible to watch youtube [not HD] or download DVD.


Aman
April 21, 2010: 11:04 am

Well, i must say that i have been really lucky in terms of service,speed,reliability and cost! Guys , think that they are providing broadband at such cheap rates. I am getting 240 KBps for 2 mbps which is more than enough!!!! So chill

April 15, 2010: 4:40 pm

i dont agree with you guys..
i m very happy with BSNL broadband..
i have been using it for so many years now n i have always been getting my speed around 2 mbps..
download speed is never below 230kbps n tats really not bad at just 650pm..!!
i m happy with BSNL..!!


Mentor
April 13, 2010: 8:48 am

Google Public DNS: Configure your network settings to use the IP addresses 8.8.8.8 and 8.8.4.4 as your DNS servers. This will be helpful in those condition when your ISP (internet service provider e.g. BSN., MT.., Tat. Indi., Airt.. Broadband etc. ) is blocking any websites which is working perfectly fine with other ISPs. This will also enhance your browsing speed.


Naren
April 12, 2010: 3:30 am

LOL!!!! SO many haters for BSNL!!! Ya you guys are right! BSNL SUCKS BIG TIME!! I use it for more than a year now. truly! Morons! the connection sucks!!

I am gonna switch to BHARTI airtel next month


Anujit Deb
December 22, 2009: 12:44 pm

I am using Dataone Broad Band connection. I have changed the DNS to 208.67.222.222 & 208.67.220.220 the speed have increased but there is problem with the website naukri.com. Some web pages of naukri do not open, the browser shows the message ” the DNS server is not listed and http error 408 / 409″. Is there any better / faster DNS for dataone which can open all webpages of naukri.com Please help me.


Bilal Ahmed
July 22, 2009: 4:29 pm

Im from Pakistan i was thinking that india’s broadband is better then Pakistan bcuz India has a internet getway through sea but after discussing from most of my friends in India i came to know that India’s broadband is not so good i was thinkin of bsnl 2mb broadband downloading speed about 1200-1500 kbps but its maximus is 100 or 150. Pakistan’s ptcl company provide 1,2,& 4mb broadband with downloading speed of 650-776kbps with 1mb 1024kb-1200kb for 2 mb and 1500-2500kbps for 4 mb broadband with unlimited downloadings for all packages


Rajdeep
May 23, 2009: 1:06 pm

I applied for BSNL BB last month through their web site. Surprisingly I get a call from their end in a weeks time that too on a Sunday. The sales guy came in on the same day and got everything done. It was a shocking change. I thought Government products are now changing and our life will become easier. My modem, ID, password came in 4 days time. It was even more shocking. It is over a month now not a single person came to install and configure the same even after several follow ups and calls (though their customer care never works). Showed their colour!!! Priceless…….


Nilufer
May 9, 2009: 7:42 pm

How do I know how much of Internet I’ve used n this month May 2009?? I applied for the Rs 250 plan, I do not want ot exced my limit. How do I find out how much I ‘ve used?


Zigma
April 23, 2009: 8:34 am

Worst Service, it really sucks Pls donot ever venture. its F****king pain in ass.

February 18, 2009: 10:25 am

[...] broadband is full of surprises. It will never cease to amaze you with the height of irritation, poorest of technologies, almost dead-man-sitting customer care services and most importantly the service for which you pay. [...]


Nimish
January 29, 2009: 12:23 pm

yup its true bsnl sucks…..the customer care bastards cut the line when asked when they can resolve the problem, as the suckers do not know anything about their job, leave alone the speed iam finding it hard even to download google page on my browser.

December 23, 2008: 6:25 am

No doubt, the Customer service sucks. The reason they dont pick your calls. Not because they are busy, but they the lines on a no-reply, and just sitting and chatting. Even a simple question can never be answered :| Specially the fact that an unlimited connection will never get good speeds, only limited ones will get :|

No doubt, it sucks

December 13, 2008: 1:14 pm

You are right. Here in india, Bsnl sucks and Airtel rocks as far as broadband is concerned.

November 4, 2008: 9:09 pm

Hello frens…

As the service of BSNL mobile you know which is also known as “BSNL = Bhagwaan Se Nahin Lagega” or “BSNL = BhaiSaab Nahin Lagega” same thing has happenned with this broadband service..

I have been using this service (UL 900) for last 18 months and since then i have used it for like only 1 month cos this fukin BSNL connection have always has problems..

But as i dont have other options like you have in big cities so cant fukin leave it..

BSNL is the worse service provider in the whole world tho its a fukin Public company but its a fukin shame on us…

Amazing thing is no one in customer service or in the field have a little bit of knowledge all the fukin linemans are into sloving the broadband complain and they know nothing what the are talking about and belive me most of them cant even fukin spell Windows and the reason they give you is you changed the password (100 times my password being ressetted but belive me i never even changed the password even once as i dont even know it)or you got virus or your fukin wire connecting to the computer needs to be changed (P.S i got a wirelss connection) so now you know what i mean..

I hope this BSNL sells out soooooooooooooooon and some private company buys it alteast we will be getting some better service… cos Rs. 890 per month is not a small amount for the fukin fuked up service I’m getting………


njhjhh jjkjkkjkjkk
October 21, 2008: 8:40 am

bsnl was stupid back then but now, bsnl has now improved-no probs and very less downtime and super speeds and super low costs-what more could you want????????????????????????????????????????

October 3, 2008: 10:21 am

[...] BSNL Dataone Broadband sucks; yet it is still my primary connection due to lack of better alternatives and reasonable price. Having it as a secondary connection too is out of question. [...]

October 3, 2008: 7:52 am

[...] initially reluctant to get Tata Indicom Broadband even as a secondary / backup connection. However BSNL DataOne Broadband continued to fail me miserably. For the last 3 weeks or so my unlimited plus BSNL Broadband [...]


devarajaiah k
August 6, 2008: 1:42 pm

For Airtel broband connection in banglore please call

devarajaiah k-9900741968


Bijumon
July 23, 2008: 11:16 am

Buddies i can give my word that those who have nice service from bsnl is from those areas where they have competitors for those saying check the line hey outscrewed buddies is the line gone to some */’&+}^*
as they work at mornings and don’t work at nights First i had the 500 plan at that time i got downloading speed at 150kbps (though wasn’t able to connect at night )after my plan change to 900 i haven’t seen a single day the downloading speed has exceeded 52 kbps I am not the single one with this problem I am reviewing this with many people around 50km in circle with my place all have same word BSNL truly sucks they don’t give a damn about their customers its true that theirs that much customer with BSNL that their services are overloaded. For that they should not have started the service as the others will have started the service. Because of BSNL no one is starting the service in some places. Plz don’t argue with those who says BSNL sucks as it is the fact they really don’t care if there is no competitors on the other side. Plz private guys start your service allover india let BSNL get rid of this overloaded customers. Like BSNL support forum make a BSNL sucks forum i am sure the viewers will hit 1 lakh per month

June 8, 2008: 8:36 pm

[...] the availability of reliable high-speed broadband service. The major broadband service providers (BSNL Dataonereview & VSNL / Tata Indicom) in India are either currently owned by government or were until very [...]

May 30, 2008: 8:48 pm

G.RAGHAVENDRA,

Unlimited connection means you don’t have to worry about usage. You will not be charged extra irrespective of your usage.

May 30, 2008: 8:46 pm

Sagar,

I feel your pain. I haven’t had much good experience with them in the past. Now that I have dual-connection, I don’t notice their problems as often. Tata Indicom is a much better choice for reliable broadband connectivity. However for really reliable boradband in India, you need to join multiple broadband connections as I have done.

May 30, 2008: 8:33 pm

Mr Dragon,

Thanks for the suggestions. Now things are somewhat ok for us. The reason is that I have dual broadband connection with both BSNL and VSNL (Tata Indicom) broadband provider, which gives me enough redundancy and high bandwidth to boot.


Sagar Khan
May 30, 2008: 11:05 am

the worst broadband you can get in world is BSNL and also the worst phone service. You cannt connect on BSNL broadband when u want. Customer services doesnt literally exist. It is like any other govt department where noone want to do anything. Please dont take it even if u r true indian. Mobile I am not joking I went to India last year and took sim card of BSNL, true indian and all that sought of thing. Stayed there for 4 weeks but still waiting to get it activated. Met ther SDO also who was the senior most officer present there, That B***** instead of getting things done said who gave u the receipt of sim card. it is like money once gone gone. In last week I took vodaphone It start instantely. So


Mr Dragon
May 23, 2008: 12:45 pm

Dear Angsuman Chakraborty,

For the frequent disconnection and change in the UL/DL speed, try a cooling device for the ADSL modem : Maybe your table fan is enough. Check if it works or not (try downloading something for some hour) and email me the result.


Kunal Singh Choudhary
May 7, 2008: 9:40 am

The Bsnl broadband service is worst . I got a new connection some time around April 2008, for one day dial tone was there after that there is no dial tone in my new phone, I don’t understand what kind of service Bsnl provides, Please let me know how to discontinue this pathetic service . I don’t need this pathetic service any more, rather I will go with Airtel or Tata Indicom, these service are expensive but service is thousand times better than Bsnl. My telephone number is 26632097 (080) Bangalore. Please help!!!


G.RAGHAVENDRA
May 6, 2008: 11:19 am

DEAR SIR,
I HAVE TAKEN BSNL BROADBAND 900 UNLIMITED PLAN SINCE ONE MONTH . BUT I COULD NOT KNOW HOW TO SEE THE HOW MANY HOURS OF USAGE PLEASE SEND ME THE MAIL QUICKLY

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