The Problems Of Quantifying & Measuring Service

The challenges UK is facing in trying to quantify services in public sector like schools and hospitals. The results are often scary and exactly opposite to what was intended. However looking at how bad the government services in India perform (”sucks” would be almost too polite way to put it), I think it is much better to try to quantity the level of service than to allow these job-assured-irrespective-of-what-I-do-and-how-much-bribe-I-ask-and-incompetent-I-am public sector employees in India (with exceptions obviously) to continue to do what they love to do most - nothing.

I think few simple performance metrics should be setup and special cases dealt with separately, cases where people or organizations try to game the system.