CRM Software (ZOHO CRM) Goes Ajax

AdventNet, network management software provider, announced the release of Zoho CRM, a “cost-effective and easy to deploy” web-based customer relationship management solution targeted for mid-sized businesses. It uses AJAX technology to significantly enhance its user interface. Finally a CRM software adopts ajax technology.

Zoho CRM is a web-based Customer Relationship Management solution, which provides Sales force automation, Marketing automation, Customer Support management and Order management.

Zoho CRM allows you to:

• Plan, execute, and track ROI of marketing activities using campaigns, mass emailings, and fully customizable reports
• Alert colleagues, managers, and executives in your organization, when a big project closes or is near completion
• Increase sales force productivity by intuitive sales pipeline analysis, competitor analysis, win-loss analysis, sales stage history, and sales forecasting analysis
• Easy to use and fully customizable user interface for setting up organization-wide CRM process (includes rename tabs, managing custom fields, modifying page layouts using drag & drop, and modify 360 degrees views)
• AJAX-based (web 2.0) user interface that enhances end-user experience with data updates with a few clicks
• Integrate sales and procurement processes with the products, price books, purchase orders, vendors, sales quotes, sales orders, and invoices functionality
• Fully customizable reports & dashboards with more than 25 reports and intuitive Flash-based charts (including Bar, Stack, Pie and Funnel charts)
• Workflow management for automating some of the common daily sales, customer support, and inventory (stock) management activities
• Synchronize customer-specific contact information and email messages between Microsoft Outlook and Zoho
• CRM using Outlook Plug-in and add-on, this feature is available separately for Zoho CRM
• Track customer specific cases from various sources, such as website, email messages from MS Outlook, and phone
• Centrally manage the entire solutions (knowledge base) related to various products/services at easily accessible locations

According to Director of product management at AdventNet - Zoho CRM is available in both On-demand and On-premise modes. First three users are free for both the options. In on-demand solution there is no data hostage, so customers can take their data at any point of time by using data export utilities without prior notice.

via sys-con