Google lowers charge to break Nexus One contract with T-Mobile, as regulators probe such feesBy Joelle Tessler, AP
Tuesday, February 9, 2010
Google reduces fee to break Nexus One contract
WASHINGTON — Google Inc. is shaving $200 off the fee that it charges customers of its new Nexus One phone to break a service contract with T-Mobile, as federal regulators continue to probe such fees and the rationale for them.
Google’s “equipment recovery fee” applies to customers who break their two-year T-Mobile contract after a 14-day trial period and before 120 days. A $350 fee that applied to new T-Mobile customers was lowered to $150, while a $250 fee for existing T-Mobile customers upgrading to the Nexus One was cut to $50.
Customers would still have to pay a separate early termination fee to T-Mobile USA Inc. That fee is $200 for customers who break a contract after the 14-day trial period and before 120 days. After that, it is prorated.
Although Google gave few details about why it made the change, T-Mobile said it had nothing to do with a Federal Communications Commission inquiry into early termination fees across the wireless industry.
“We have been looking for ways to improve our customers’ experience, so we were able to work with T-Mobile to find a better solution for our customers,” Google said in a statement.
Last month, the FCC sent letters to AT&T Inc., Verizon Communications Inc., Sprint Nextel Corp., T-Mobile and Google seeking information about their fees. Among other things, the FCC asked why customers who use Google’s phone on the T-Mobile network have to pay fees to both companies if they break a contract.
The Nexus One phone costs $179 for customers who sign up for a two-year plan with T-Mobile, or $529 for those who purchase a version that can be used with any wireless network using GSM technology, including T-Mobile’s. Google and T-Mobile do not charge termination fees for the higher priced version.
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July 16, 2010: 6:16 am
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March 4, 2010: 8:46 am
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